Last update: 02.04.24
REFUND POLICY
All our users are entitled to a refund if the delivered services do not meet the promised standards. At MAURALIA LIMITED, safeguarding your rights is our top concern as you engage with our services. We handle every refund request with utmost care and efficiency. Customers must fulfill certain conditions to be eligible for a refund; not meeting these criteria could lead to a denial of the request by MAURALIA LIMITED. MAURALIA LIMITED is committed to assisting our clients in settling any disputes that may occur regarding refunds. This policy covers all aspects of refunds for payments made for MAURALIA LIMITED services and customer funds.
REQUEST FOR A REFUND
Refund Decision Making
Please be aware that MAURALIA LIMITED only decides on approving or rejecting a refund after thoroughly reviewing all pertinent details. This rigorous examination ensures that fairness is upheld, safeguarding the rights of both the company and its clients.
If you wish to request a refund for any purchase from MAURALIA LIMITED, we encourage you to contact our customer service for advice. You can reach out by sending an email to [email protected] or by dialing our official phone number. To expedite your request, please title your email 'Refund Request'.
Executing Refunds
Upon receiving a refund request, we proceed with the refund using the same method of payment the customer used initially. Please note, the refunded amount cannot exceed the cost of the original transaction. For cases with multiple transactions, we only consider the latest one for a refund. This policy is in place because the customer willingly makes the initial payment, accepting our terms and conditions by ticking specific acknowledgment checkboxes before the first payment.
Assessing Refund Eligibility and Calculating the Refund Amount
MAURALIA LIMITED reserves the right to grant a partial refund if it is proven that the customer has received some portion of the services. The determination of the refund amount will depend on the reasons stated in the request for a refund and a thorough review by our team. Our policy is designed to ensure fair settlements based on the services rendered and the unique circumstances surrounding the refund request.
Terminating Subscription to Halt Upcoming Charges
To discontinue our services and avoid subsequent billing, customers must actively cancel their subscription. This action is crucial for customers to prevent misunderstandings related to future charges.
REFUND PROCEDURE
MAURALIA LIMITED will reach out to the customer within two weeks after a refund request is submitted, to potentially gather more details. Customers are expected to provide these additional details within two weeks upon request. The decision regarding the refund will be communicated to the customer via email:
· within five days following the receipt of all necessary information;
· or five days after the initial refund request if no further information is required.
In some instances, refunds may be processed without needing the customer's approval. Once approved, MAURALIA LIMITED commits to issuing refunds promptly, with the goal of completing this process within ten business days.
A refund request might be declined if it is made past the designated refund period or if the customer does not supply the required information requested by MAURALIA LIMITED.
Handling Refund Inquiries
When a customer submits a request for a refund, MAURALIA LIMITED will make contact within two weeks to possibly ask for more details. It's up to the customer to provide any additional information requested within two weeks, to assist in the review process. The outcome of the refund request will be communicated to the customer by email:
· no later than five business days after gathering all necessary information;
· or within five days if no further details are required.
In certain instances, MAURALIA LIMITED may decide to issue a refund without needing the customer's consent. Once a refund is approved, efforts will be made to process it quickly, aiming to complete it within ten business days.
Refund requests may be rejected if they're submitted after the refund period has expired or if the customer fails to submit critical information requested by MAURALIA LIMITED.
Approaching Chargebacks
Customers are encouraged to reach out to MAURALIA LIMITED to resolve any issues with bank account transactions before proceeding with a chargeback. Should a chargeback be filed, MAURALIA LIMITED will undertake a comprehensive review, which may include asking for additional details from the bank. Please be aware that opting for a chargeback will forfeit the option of a future refund.
CANCELLATION POLICY
At MAURALIA LIMITED, we understand that plans can change, and unforeseen circumstances might necessitate the cancellation of a service or product order. Our cancellation policy is designed to be transparent and fair, providing our customers with the flexibility they need while ensuring that our operational processes are not unduly affected.
Customers wishing to cancel their order are required to notify MAURALIA LIMITED as soon as possible. Cancellations made within 24 hours of the initial purchase may be eligible for a full refund, subject to the terms and conditions outlined in our refund policy. For services or products that are delivered or executed digitally and have already been accessed or used by the customer, the eligibility for cancellation and refund will be evaluated on a case-by-case basis.
For cancellations that occur after the 24-hour window but before the product has been shipped or the service has been provided, a partial refund may be offered. The specific amount of the refund will depend on the costs incurred by MAURALIA LIMITED up to the point of cancellation. This could include, but is not limited to, processing fees, materials cost, and any labor already invested in preparing the service or product.
Should a customer need to cancel an order after the product has been shipped or the service provided, MAURALIA LIMITED will unfortunately not be able to offer a refund. However, we will provide support in resolving any issues or dissatisfaction with the product or service where possible.
It is our goal at MAURALIA LIMITED to ensure that the cancellation process is clear and straightforward, providing our customers with peace of mind and confidence when making their purchases. For any specific questions or concerns regarding cancellations, we encourage our customers to reach out directly to our customer service team for assistance.
IMPORTANT DETAILS
Customers have the right to request a refund up to 14 days after their purchase. There are two straightforward methods for initiating a refund request to suit different preferences.
Via Email
Send your refund request to [email protected] through email. This method allows for a detailed explanation and the opportunity to attach necessary documents for the customer support team to review.
Over the Phone
If you're looking for a swift reply or prefer a direct conversation, you can also ask for a refund by phone. This approach offers instant communication, which may expedite the resolution of the issue.
Refund Process Requirements
To ensure a secure and accurate refund process, MAURALIA LIMITED may need essential information to verify a customer's identity, including:
· Email address
· Phone number
· Full name
· Home address
· Reason for requesting a refund
Additionally, to confirm a mistaken charge, customers may be asked to provide further evidence. This step is crucial for preventing false claims and confirming the legitimacy of the request.
Responding to Customer Queries
MAURALIA LIMITED aims to address customer queries regarding refunds promptly and efficiently. The response time, however, can differ depending on the complexity of the refund case, the volume of current queries, and the necessary depth of investigation.
Once the investigation is concluded, MAURALIA LIMITED will communicate the outcome to the customer, clearly explaining the decision and outlining subsequent actions if the refund is granted.
ADDITIONAL TERMS
Requesting a refund does not guarantee its approval. Any additional costs incurred during the refund process must be borne by the customers.
MAURALIA LIMITED holds the authority to amend the Refund Policy's Terms and Conditions in response to legal adjustments or as deemed necessary. Customers are encouraged to frequently visit this page for any modifications. Should a customer find the revised Refund Policy unsatisfactory, they are advised to discontinue utilizing MAURALIA LIMITED's services and exit the website.
Following any policy updates, a new purchase on the website implies acceptance of the updated Refund Policy, which will then apply to the customer's use of services. MAURALIA LIMITED is not liable for any losses (be it direct, indirect, special, or incidental) or damages, including but not limited to foregone profits or revenue, that may result either directly or indirectly from the use of MAURALIA LIMITED's services or the manner and timing of processing refunds.